PRIVACY POLICY

Effective Date: July 19, 2023
Last Updated: March 10, 2026

Thank you for visiting https://blackcrownpremierpetservices.yourdogsolution.com/contact-us-3707 (the “Website”). Your privacy is important to us. This Privacy Policy (the “Policy”) describes the types of information Black Crown - Pet Services (“Company,” “we,” “us,” or “our”) may collect from you or that you may provide when you visit the Website and use our products, services, features, forms, messaging programs, and other offerings (collectively, the “Services”). This Policy also describes how we collect, use, maintain, protect, and disclose your information.

This Policy applies to information we collect on the Website, through forms, applications, purchases, customer service interactions, and through communications between you and us, including by email, phone, and text message.

This Policy does not apply to information collected by third parties, including through any third-party website, application, or content that may link to or be accessible from our Services.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last Updated” date above. Your continued use of the Services after any changes means you accept the updated Policy.

Information We Collect

We may collect the following categories of information:

1. Information You Provide to Us

We collect personal information you voluntarily provide to us, including:

Name

Email address

Phone number

Mailing address

Billing information

Account details

Information submitted through contact forms, lead forms, surveys, questionnaires, appointment requests, applications, and purchases

Communications you send to us by email, phone, SMS, chat, or other means

2. Transaction Information

If you make a purchase or submit payment information, we may collect or receive details related to your transaction, such as billing contact information, payment status, and purchase history. Payment card processing may be handled by third-party processors.

3. Automatically Collected Information

When you use our Website, we may automatically collect certain information, such as:

IP address

Browser type

Device type

Operating system

Referring URLs

Pages viewed

Date/time of visits

Clickstream data

General location information based on IP address

Cookie and tracking data

4. Information from Third Parties

We may receive information about you from advertising platforms, analytics providers, payment processors, CRM systems, social media platforms, and other service providers that help us operate our business.

How We Use Your Information

We may use your information to:

Provide, operate, and improve our Services

Respond to inquiries and customer support requests

Process purchases and transactions

Schedule consultations, appointments, and service communications

Send administrative, account, and service-related notices

Send marketing and promotional communications where permitted by law

Personalize user experience

Analyze traffic, trends, and campaign performance

Detect, prevent, and address fraud, abuse, or security issues

Comply with legal obligations

Enforce our Terms of Use and other agreements

SMS Messaging, Opt-In, and Consent

If you provide your mobile phone number through our Website, forms, landing pages, scheduling pages, checkout pages, or other communication channels, you may be given the option to consent to receive text messages from Black Crown - Pet Services.

By opting in to receive SMS messages, you agree to receive text messages from us related to your inquiry, account, services, appointments, reminders, support, and, where you have expressly consented, promotional or marketing messages.

SMS consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us using the contact information listed below.

We only send SMS messages to users who have provided the appropriate consent. For marketing text messages, consent must be express and clearly documented, and opt-out instructions are also disclosed.

How We Share Your Information

We may share your information in the following limited circumstances:

With service providers and vendors that help us operate our business, such as website hosting providers, CRM platforms, payment processors, email providers, analytics providers, automation tools, and messaging platforms

With professional advisors such as accountants, legal counsel, or insurers

If required by law, subpoena, court order, or legal process

To protect our rights, safety, property, users, or others

In connection with a merger, acquisition, financing, or sale of all or part of our business

With your consent or at your direction

Important Mobile Information Sharing Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except with vendors, platforms, and service providers that help us deliver text messaging services, and only to the extent necessary to provide those services.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to collect information about how users interact with our Website and advertisements. These technologies help us:

Remember preferences

Improve site functionality

Analyze traffic and behavior

Measure ad performance

Support remarketing and advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect some Website functionality.

Third-Party Services

We may use third-party tools and platforms to operate our business and Services. Depending on your interaction with us, these may include providers for:

Payment processing

CRM and customer communications

Email delivery

SMS delivery

Analytics

Ad tracking and remarketing

Workflow automation

Appointment scheduling

Social media integrations

These third parties may process information on our behalf subject to their own privacy policies and contractual obligations.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may choose to:

Opt out of marketing emails by clicking the unsubscribe link in our emails

Opt out of SMS by replying STOP

Disable cookies through your browser settings

Contact us to update, correct, or delete certain personal information, subject to legal and operational requirements

Do Not Track

Some browsers offer a “Do Not Track” setting. At this time, our Website may not respond to Do Not Track signals.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to request access to, correction of, or deletion of your personal information, and the right to know certain information about how your personal information is collected, used, and disclosed.

You may also have the right to opt out of certain sharing or use of personal information for targeted advertising, where applicable.

To exercise your privacy rights, please contact us using the information below.

Virginia and Other State Privacy Rights

Depending on your state of residence, you may have certain privacy rights, including rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain uses of personal data.

To exercise any applicable rights, please contact us using the information below.

Terms of Use

Your use of the Services is also subject to our Terms of Use: https://blackcrownpremierpetservices.yourdogsolution.com/terms

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

Black Crown - Pet Services
3006 Bugatti Dr.
Katy TX 77493
[email protected]